Authentically Canadian, Locally Owned, Family-Founded — Exploring with Purpose, Protecting for Tomorrow.
🏆 TripAdvisor Best of the Best 2026 — Named #2 Experience in Canada
Our Whale Guarantee Program in Victoria, BC
Our customer service commitment to you!
We guarantee you’ll see whales on our tour in Victoria, BC or you come out with us again for free until you see whales—No expiration! No stand-by! No extra hidden fees!
We recognize that our guests come from all over the world for this bucket-list opportunity. We’re excited to share our passion and knowledge about these animals with you!
PRO TIP: Go whale watching earlier in your stay while in Victoria (on the off chance you need to use the whale guarantee – you can go again while here 🙂 )
How do we guarantee our whale sightings?
- The Original Whale Guarantee program – Eagle Wing started this program back in 2005—we were the first in the industry!
- Quicker and more efficient tour boats = longer distance range and better chance of whale sightings.
- Longer tours = greater range. We go the extra mile (or 50!) for our guests.
- Want to learn more—check out this article on “Planning your whale watching tour?“
Combined whale sightings data. See for yourself: sightings from 2025!
Whale Guarantee Details
Whale guarantees are accepted at any time with the following conditions:
- No expiry date. No cash value. No hidden fees. Not whale species-specific.
- Not stand-by. This means we’ll hold seats for you on another scheduled tour
- Other companies will take you out again only if there’s room on “stand-by”
- Valid for the tour that you redeemed:
- If you paid for a regular day 3.5-4 hour tour, the Whale Guarantee applies for the same duration tour
- May NOT be redeemed for a tour with a different ticket price (example: 4+hour tour)
- Non-transferable (picture ID may be required)
- Re-booking must be on a confirmed departure
- Must be validated in our office prior to boarding vessel
- We reserve the right to substitute vessels (4 Ever Wild / Wild 4 Whales / Wildcat 4 / Goldwing / Serengeti)
- We reserve the right to alter departure times, cancel any trip due to inclement weather conditions, mechanical problems or other unforeseen circumstances without prior notice and without liability
- Tour groups, non-retail rates, charters, and charter bus passengers exempt.
Eagle Wing Whale and Wildlife Watching Tours is a premium product! We invest considerable time and resources to make sure that your tour with us exceeds your expectations!
