Authentically Canadian, Locally Owned, Family-Founded — Exploring with Purpose, Protecting for Tomorrow. 
Code of Conduct
Code of Conduct
CODE OF CONDUCT
SUMMARY
Eagle Wing Tours is committed to providing a safe, respectful, inclusive and welcoming environment for all guests and employees.
We believe exceptional experiences on the Salish Sea are built on mutual respect, professionalism, dignity and consideration for others. All guests are expected to contribute to an environment where employees and fellow passengers feel safe, valued and respected.
This Code of Conduct outlines the standards of behaviour expected while participating in any Eagle Wing Tours experience or while on Company property or vessels.
BACKGROUND
The employees of Eagle Wing Tours perform with the highest level of integrity, professionalism and care to ensure the safety, comfort and enjoyment of all guests.
Company policies and procedures are designed to:
- support safe vessel operations;
- ensure compliance with provincial and federal laws and regulations;
- maintain a respectful workplace;
- and create a positive experience for all guests and employees.
Eagle Wing Tours complies with all applicable requirements and directives from agencies including Transport Canada, WorkSafeBC and public health authorities. Many of these requirements are mandatory operational obligations.
Guests are expected to follow all instructions provided by Eagle Wing Tours employees, captains and crew members.
Failure to comply with this Code of Conduct may result in service being denied or terminated.
POLICY
All guests of Eagle Wing Tours are expected to treat employees, contractors, partners and fellow guests with courtesy, respect and dignity.
Eagle Wing Tours will not tolerate:
- harassment,
- discrimination,
- intimidation,
- abusive behaviour,
- or conduct that compromises the safety, wellbeing or enjoyment of others.
The Company recognizes that guests come from diverse backgrounds, cultures and language experiences. While some inappropriate comments or behaviours may arise from misunderstanding, or language barriers, rather than malicious intent. Behaviour that causes harm, distress or disruption may still require intervention by Company staff.
Guests are expected to respond respectfully if concerns are raised regarding their conduct.
PROHIBITIVE BEHAVIOURS
The following behaviours are not permitted:
- Physical violence or aggressive behaviour
- Verbal abuse, including threatening, discriminatory or hateful language
- Harassment, bullying or intimidation
- Offensive or demeaning comments directed toward individuals or groups
- Disrespectful conduct toward employees, guests or partners
- Deliberate disruption of tours, operations or safety procedures
- Public disclosure of another person’s private information
- Possession of dangerous or unauthorized materials
- Solicitation, purchase or sale, or use of illegal substances
Guests who appear to be impaired by alcohol or drugs may be denied service or removed from Company premises or vessels.
No recreational drugs are permitted aboard Company vessels. Alcohol is prohibited unless specifically authorized through Eagle Wing Tours as part of an approved event.
INCIDENT RESPONSE
Eagle Wing Tours reserves the right to:
- Intervene in guest interactions;
- Issue warnings;
- Refuse service;
- Remove guests from a vessel or company premises; and/or
- Terminate participation in a tour; where behaviour is determined to be unsafe, discriminatory, disruptive, threatening, or otherwise inconsistent with Company values and operational expectations.
If a concern arises while a tour is underway, the Captain may, at their sole discretion and depending on the nature and severity of the situation:
- Separate a guest from other guests where others are feeling unsafe or uncomfortable;
- Speak with the guest to better understand the situation, intent, and impact on crew and fellow guests;
- Return to harbour to disembark the guest;
- Disembark the guest at the nearest safe and appropriate harbour; and/or
- Take any other reasonable action necessary to maintain the safety, comfort, and wellbeing of guests, crew, and wildlife.
All decisions made by the Captain and Eagle Wing Tours under this policy are final.
In assessing a situation, the Company must consider:
- the nature and severity of the behaviour;
- the impact on employees and guests;
- whether the conduct appeared intentional, reckless or inadvertent;
- the guest’s response when concerns are raised;
- and whether continued participation may create further disruption or harm.
VIOLATIONS
The General Manager, Captains, Managers and designated employees of Eagle Wing Tours reserve the right to deny or terminate services for any guest who violates this Code of Conduct.
Where necessary, guests may be removed from a vessel and returned to shore at their own expense.
Eagle Wing Tours reserves the right to make all operational decisions necessary to protect the safety, wellbeing and dignity of employees and guests.