Authentically Canadian, Locally Owned, Family-Founded — Exploring with Purpose, Protecting for Tomorrow. 
Postion Three
Guest Services & Front-End Sales Associate Jobs in Victoria, BC
Job Summary
Guest Services & Front-End Sales Associate
Are you an energetic, outgoing individual with a passion for wildlife and a knack for sales? Eagle Wing Tours is looking for a Front-End Sales Associate to join our award-winning team at Fisherman’s Wharf! In this dynamic role, you’ll be the first point of contact for our guests, providing exceptional service, driving sales, and helping ensure smooth tour operations. Your key responsibility will be engaging visitors, converting them into enthusiastic tour-goers, and creating unforgettable experiences that drive revenue. Thrive in a fast-paced environment where your sales skills, passion for marine wildlife, and customer service expertise will be the cornerstone of your success!
Thrive in a fast-paced environment where your sales skills, passion for marine wildlife, and customer service expertise will be the cornerstone of your success!
Who are we?
Eagle Wing Tours is an award winning world class whale watching ecotourism conservation organization. Eagle Wing Tours is a locally owned and family operated business that dedicates its passions and energy into conservation, sustainability, education and research. We are seeking a dedicated and dependable professional with experience in human resources, health and safety and developing + maintaining a positive team culture to join our family.
Your primary location of work will be at our (existing office) to be replaced by a brand new custom built floating office at Victoria’s historic community of Fisherman’s Wharf which will be completed sometime in April 2024. The new office affords many locations and versatile spaces to work in. Some work may occur remotely from home, this is to be discussed.
Why Us?
Not only are we the best in the biz but did you know we:
- Offer a world class product – #1 rated on TripAdvisor since 2007, Google, Facebook, etc.
- Family owned and operated
- Have won regional, national and international awards for experience, sustainability and education.
- Carbon neutral since 2009 – before it was cool to do.
- Donated over $1,250,000 since 2013 into 29 organizations that make the Salish Sea a better place – our home.
- Developed a one of a kind Explore the Salish Sea Floating Classroom project – since 2018 over 8000 kids, 3500-4000 kids per year.
Salary
Competitive wage range of $23/hr – $27+/hr, based on experience and qualifications.
What we’re Looking For
- Sales & Customer Service Expertise: You love engaging with people and can quickly turn inquiries into bookings. Your goal is to maximize sales while delivering exceptional customer service.
- Tech-Savvy: Comfortable using reservation systems and point-of-sale systems with ease.
- Passion for Marine Wildlife: A basic understanding or deep curiosity about marine life and conservation.
- Flexibility: Willingness to work evenings and weekends to meet guest demand during peak hours.
- Team Player: Friendly, approachable, and eager to collaborate with a passionate team of professionals.
When
This is a seasonal contract position from April – November 2025. Specific details can be discussed.
Team
A vibrant team of 40-45 employees during peak season, down to 20 in the off-season, all contributing to making a positive environmental and guest experience.
Our Values (our 4 pillars)?
Conservation
is at the heart of everything we do. We’re a conservation organization that happens to run whale and wildlife watching tours.
Sustainability
We’re always seeking new ways to reduce our footprint and are ready to embrace the new vision of regenerative ecotourism.
Research
We support and engage in community-based research partnerships. We actively conduct and enable research on our vessels.
Education
We educate through the guest experience, our “Exploring the Salish Sea” education program, community outreach, our website and social media.
Ready to make waves with us?
Apply today and help us deliver outstanding wildlife experiences while driving sales and supporting our mission of ocean conservation!
Submit your resume on Indeed or directly through this form.
Apply now
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